This website is operated by Revive Lab Ltd and whose registered address is Kiosk 4, Buchanan Galleries, 220 Buchanan St, Glasgow G1 2GF (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting revivelab.co.uk (our website) you are accepting and consenting to the practices described in this policy.
What information do we collect?
We collect information from you when you book a repair with us or contact us as appropriate, you may be asked to enter your: name, phone number, e-mail address and in some occasions your address. You may however, visit our site anonymously.
Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:
Technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To assist you with enquiries and update you on the status if any and all repairs you may need.
To personalise your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information. Customer information is not accessible by anyone other than authorised Revive Lab Ltd staff in-store and only when dealing with your account. No personal identifiable data is sold or shared with any third-party companies or organisations.
Device Passcode
We collect device passcode data from our customers so that we can fully test the functionally of the device before and after we conduct each repair. The passcode is not used for any other purpose and no personal data is accessed as part of the functionality test. If you would prefer not to provide your passcode this is also fine although we won’t be able to test your device after it has been repaired until you come back to collect it, which may cause delays should any repair adjustments need made following the test.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, or protect ours or others rights, property, or safety. However, no identifiable visitor information is ever provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Third Party Cookies
We do not allow third-party companies to serve ads and/or collect any personal information when you visit our website.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline, to view our privacy policy when submitting your data in store please see the privacy policy provided at the time of submitting your data.
Your Consent
By using our site and/or online services you consent to our privacy policy.
Your rights – access to your personal data
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to Kiosk 4, Buchanan Galleries, 220 Buchanan St, Glasgow G1 2GF. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO)
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and. Please check back frequently to see any updates or changes to our privacy policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@localhost
